Contact information

Contact Information

Contact Us

For order-related enquiries or support, please contact us using the information below.

📧 Email:
OnlyTheReal6464@gmail.com

We aim to respond to all enquiries within 24–48 business hours.

Important Notes

  • Please include your order number in all correspondence regarding an existing order.

  • We do not provide support via social media direct messages.

  • Enquiries sent outside of business hours, weekends, or public holidays will be responded to on the next business day.

Support Scope

We can assist with:

  • Order issues (damaged or incorrect items only)

  • Shipping-related enquiries

  • General store questions

We cannot assist with:

  • Change-of-mind requests

  • Sizing issues

  • Order cancellations after processing

All returns, refunds, and shipping matters are governed by our published policies.

If you want next, I can:

  • Add a contact form version that matches Horizon theme

  • Create a FAQ page to reduce emails

  • Do a final full policy consistency check so everything lines up perfectly